IT Business Analyst

Xterra Solutions

San Francisco


Job Responsibilities:

·     Implement the Information Technology Infrastructure Library (ITIL) methodology within the company – this includes expanding on ITIL functions to map to various business units and functions;

·     Work to develop the ITIL Continuous Service Improvement (CSI) culture within the projects and across project delivery teams – including Engineering, Managed Services, Sales and Operations; Document and perform business requirements analysis, including workflow, business rules, and use cases for technology solutions;

·     Analyze trends in general business conditions;

·     Deliver progress reports on client metrics and technology health.

·     Schedule engineering resources and coordinate health checks.

·     Led presentations and client meetings to review business technology needs and potential improvements to service delivery;

·     Improve systems by studying current practices and design modifications;

·     Recognize and identify training needs and recommend an appropriate method of delivering training to the team;

·     Manage the remote monitoring and management system to ensure consistency and accurate reporting of client devices;

·     Ensure quality and profitable services are performed to the agreed SLA;

·     Use SQL skills with the ability to define and manipulate complex SQL scripts and functions;

·     Perform data integration techniques within diverse relational database management systems (RDMS), specifically SQL Server, using extract, transform, and load (ETL) tools;

·     Perform ad hoc analysis, insight generation, and data migrations between systems;

·     Use business intelligence tools such as Tableau, MS SQL BI, BrightGauge, and MSPCFO to understand metrics for improving operational efficiencies;

·     Understand and effectively leverage established and new business metrics and KPIs to support decision-making;

·     Prepare technical reports by collecting, analyzing, and summarizing information and Trends;

·     Develop and maintain technical knowledge in a specialized area(s), remaining up-to-date on current trends and best practices;

·     Leverage expertise to produce solutions that enable global consistency and standardization and facilitate exceptional performance;

·     Develop and maintain scalable and efficient processes to support modeling, forecasting, statistical tracking, and related business processes;

·     Provide reports on an agreed schedule to Senior Management and clients;

·     Development of technical support engineers from a career perspective.


Job Requirements:

·     Master’s degree in Computer Science, IT, CIS or related field and 12 Months experience in job offered or as a Business Analyst, IT Business Consultant, Project Analyst or in a related occupation.


Job site: 311 California Street, Suite 300, San Francisco, CA 94104